Frequently Asked Questions

Published rate sheets from other agencies show heavy tow hook-ups of about $450 plus $9.50 to $10 per mile, and recovery with a heavy wrecker of about $350 to $850 per hour. Rotators run about $790 to $1,500 per hour. Rates vary by unit, distance, scene and time of day. Your written invoice estimate is the price.

Give your exact location (interstate, direction, exit or mile marker), the unit type and weight class, whether it is loaded and with what, what is wrong, and who is paying. Say if the cargo is hazmat or if police are on scene.

Yes. Dispatch answers 24/7. Call (731) 202-9868.

The dispatcher gives an honest arrival estimate on the call. It depends on where you are, traffic, weather and what else is going on. We do not quote a time before we know your location.

Yes. A loaded unit takes heavier equipment and sometimes a second wrecker. Tell us the cargo and the gross weight if you know it. Some loads must be transferred or offloaded, and we will say so on the call.

Yes. Give us the insurer, fleet or broker name and any claim or PO number. We document the work and itemize the invoice so it can be processed.

Generally units over 26,000 pounds, plus buses, loaded dump trucks and equipment. Some medium duty units fall in between. The dispatcher will say which wrecker fits.

Often yes, with a heavy wrecker. Some loads must be transferred or offloaded first. Tell us the cargo and weight on the call.

Yes. Memphis is about 70 miles west of Jackson and Nashville about 130 miles northeast. Mileage is priced by the mile.

Yes. Give us the contact, gate details and hours so we are not stuck at the gate.

Often yes. It depends on the weight, the load and what failed. A heavy wrecker or two may be needed. Describe the unit on the call.

That is common when a tractor loses air. We release or cage the spring brakes before lifting.

When the unit has a driveline failure and the wheels cannot turn freely, yes. This prevents more damage.

Yes. Give us the shop name and address, and we price the mileage from your location.

Not always. Large rollovers often do. The dispatcher decides from your description.

Police and fire. We stage where they tell us.

Yes, with the right responders. Tell us the cargo and whether it is hazmat.

Yes. Give us the insurer, adjuster and claim number, and we send itemized documentation.

Often yes, with extra rigging. A partial offload may be needed. Tell us the cargo and weight.

We pull to protect the axles, frame and trailer. If damage is already present, we note it.

We can work there. Give us the gate, surface and contact details.

Yes. Passengers should be off the unit and clear of the pull path.

Often yes, with the right tools and a safe position. We confirm tire size and position on the call.

Yes. You pay for the delivery and the fuel.

We send a wrecker and tow the unit to the shop you choose.

Yes, for the same kinds of roadside problems.

No. People should be out of the unit while it is lifted or loaded. We tell you what is possible for transport on the call.

Yes. Give us the district or operator name and the destination.

Careful hook-ups and, when needed, a flatbed or lowboy reduce risk. Tell us the length, chassis and any pre-existing damage.

Yes. We recover the trailer, the tow vehicle or both.